Here at Stanno, our commitment to customer service is based on our core values of respect, responsibility, responsiveness and integrity. We aim to deliver flexible, reliable services, and superior quality products, which exceed the needs and expectations of all of our customers.
We demonstrate our core values in our customer service through:
We are always courteous, responsive, helpful and friendly when assisting our customers. We are open and honest, and follow through on any promises that we make. We listen to customer feedback in order to improve our internal processes and procedures.
We always endeavour to meet promised timeframes, and take full responsibility for all of our actions. When we say we’re going to deliver, we make sure that we do.
We respond quickly and efficiently to all customer requests, particularly if orders need to be secured within tight timeframes. We maintain a flexible, agile business model, which enables us to be responsive to customer and market needs.
We are trustworthy, transparent, and accountable, and provide quality service at all times. We never disclose private customer information, and inform customers immediately should issues arise.